Submit Your Suggestions for Viewpoint Team

Consider Using a Different Notification Engine

We have a lot of problems getting notifications from Team in a timely manner, and sometimes not at all.  We have traced the issue to your notification engine, MandrillApp.  They also serve a lot of shady customers who send out Spam and Phishing messages.  Our e-mail filter, Mimecast, and I'm sure any other solid filtering apps, is instantly suspicious of anything coming from there.  Even if we whitelist the viewpoint domains, it knows they are coming from Mandrill IP's and scans them very carefully, delaying the notification by 20 minutes to an hour, and sometimes blocking them completely.  It is frustrating to our users, especially outside our company, when they don't get the notifications they should.  Thanks!

  • Eric Elfner
  • Aug 22 2019
Company CG Schmidt, Inc.
Job Title / Role Director of IT
I need it... Yesterday...Come on already
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  • Guest commented
    August 28, 2019 21:06

    This is interesting. We've also run into issues with users not getting notifications somewhat randomly and have had to create some mildly painful workarounds. . .  I'd be interested in how to get more evidence that this is the issue and not something with Team. . .  

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