We have a lot of problems getting notifications from Team in a timely manner, and sometimes not at all. We have traced the issue to your notification engine, MandrillApp. They also serve a lot of shady customers who send out Spam and Phishing messages. Our e-mail filter, Mimecast, and I'm sure any other solid filtering apps, is instantly suspicious of anything coming from there. Even if we whitelist the viewpoint domains, it knows they are coming from Mandrill IP's and scans them very carefully, delaying the notification by 20 minutes to an hour, and sometimes blocking them completely. It is frustrating to our users, especially outside our company, when they don't get the notifications they should. Thanks!
Eric Elfner
| Company | CG Schmidt, Inc. |
| Job Title / Role | Director of IT |
| I need it... | Yesterday...Come on already |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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This is interesting. We've also run into issues with users not getting notifications somewhat randomly and have had to create some mildly painful workarounds. . . I'd be interested in how to get more evidence that this is the issue and not something with Team. . .