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Closed Items in Team Should Close the Item in Vista

When a work item, Submittal, RFI, and Issue, is closed in Team, the item  remains open in Vista.  In Keystyles, Issues are shown as open until they are closed in Vista.  Could this be changed so once an item is closed it Team, the item will close in Vista.  

  • Mark Williams
  • Jul 26 2019
Company Quandel Construction
Job Title / Role
I need it... Yesterday...Come on already
  • Attach files
  • David Bood commented
    July 26, 2019 16:54

    I just submitted a case to Clearview about what I think is the same issue.  When I close an RFI in Team, the State turns to "Closed" but the Status remains "Open."  That the same thing happening to you?

  • Mark Williams commented
    July 29, 2019 12:09

    Yes, RFIs, and Issues the status does not change.  With RFIs, the status does not show, Issues stays as open.  With submittals, the status will change but will not close.  Even with a final code type status, the line will still highlight to show the line overdue.  To close the submittal Vista, you have to change the status to back to open, then change it back to the final status for the submittal to close.

  • Mercedes Green commented
    September 09, 2019 14:57

    It's supposed to change.  Most of ours do in all our projects but still have issues where the odd one is not update in Vista so our reports are all out of sync.  

    What we did is select all the RFIs, do mass edit (say add a internal note), unmark the notify and that should push the update to Vista.  Try it on a couple to start.

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