Even though the documentation states that subcontractors can add issues, the software will not let them. When I brought this up to support, they said they will resolve the problem by updating the documentation. However, I would like the problem solved by adding the functionality
Guest
| Company | Level 10 Construction |
| Job Title / Role | Director, IT |
| I need it... | 6 months |
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Just a quick note. A workaround to subcontractors seeing all issues of a specific type would be to create a subcontractor specific type for the project. This way the subcontractor would be able to create issues but only view "their" issues.
To clarify, the customer is aware of the ability to add a Role Restriction as well. However, they want subcontractors to be able to add new Issues by default.
snip from cust - There are 2 problems with this – the first one, and more important, is that when you do this, every subcontractor can see all other subcontractors issues, which is not good. We are trying to use issues as a way for subs to send us documents – such as billings, COI’s, etc. The other problem is that we would have to enable it on every project, instead of being a global feature.