Submit Your Suggestions for Viewpoint Team

General Performance

Would like to see enhanced performance when loading data and moving from one menu item to another. Also, there is a lag when saving and sending that seems excessive.

  • Bret Hardy
  • Jul 21 2017
  • Shipped
Company Jacobsen
Job Title / Role Operational Controller
I need it... 1 month
  • Attach files
  • Brant Fischer commented
    July 25, 2017 15:19

    Agree. Sometimes I am waiting 15-20 seconds while the icon spins around. Ive experienced this during training and had users question performance.

  • Bobby Asbury commented
    August 05, 2017 01:24

    Yes, this is biggest complaint from our Project Teams. We have fiber connection and still lags.

  • Admin
    Jeremy Larsen commented
    August 15, 2017 21:05

    Hi all - We are actively working on this as our highest priority.   We're expecting to be releasing improvements as we make them and we will communicate them through this thread.  Once we feel we have addressed the majority of the slowness we will put a product banner out communicating to all users.

    Appreciate your patience while we address this. 

  • Bobby Asbury commented
    August 27, 2017 16:16

    Thanks Jeremy, patiently awaiting

  • Admin
    Jeremy Larsen commented
    September 26, 2017 13:16

    We have made some significant improvements to performance focused on the register and item detail load time.  Areas of focus currently are log in time, saving/sending and Invitations.  We will release these improvements as they are ready and you can expect improvements through October.

  • Admin
    Josh Wright commented
    April 26, 2018 12:24

    We've made drastic performance improvements to the system over the last 6 months.   I'm going to close this 'general' issue out as overall performance is pretty reliable.  If there are specific areas of performance concerns, please open a suggestion (or support ticket) for the more specific areas.  

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