Currently an email is sent immediately to those in the submittal workflow (and probably RFI) when a comment is made. There can be many comments in one day. These need to be compiled into a single email per recipient like overdue/coming due reminders to avoid the feeling of "spamming." Prospect asked the question.
Guest
| Company | Viewpoint |
| Job Title / Role | SE |
| I need it... | 3 months |
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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Yes - something that we had envisioned but just not yet prioritized. Users can always put email filtering rules in place as an interim solution but that isn't ideal.