Submit Your Suggestions for Viewpoint Team

Slow Performance during contact invites and no reason for rejection

This morning with a 50mbps down, 5 mbps up connection while inviting about 20 contacts positive invites went from a few seconds to as much as 48 seconds. Rejected invites were between 1 and 67 seconds. No message was given for why any invites were rejected. Without changing the email address the invites later worked. Refresh contacts after invite (spinner stopped) was 1 to 44 seconds. To prevent frustration this needs to consistently be < 5 seconds.

  • Tom Edwards
  • Feb 6 2017
  • In Review
Company Viewpoint
Job Title / Role SE
I need it... 3 months
  • Attach files
  • Admin
    Jeremy Larsen commented
    February 6, 2017 18:26

    Tom - talking with Dev, this seems to be an environment issue with the setup.  We are investigating, but cannot come close to recreating the issue.  Keep you posted

  • Tom Edwards commented
    February 6, 2017 18:28

    OK, thanks.

    Tom Edwards
    Sales Engineer | 919-427-6775 (c)
    Located in Winterville, NC USA

  • Tom Edwards commented
    February 7, 2017 13:42

    From: Matt Mosley
    Sent: Tuesday, February 7, 2017 8:36 AM
    Subject: RE: Team performance

     Hops is on top of it.  The folks at Azure need to fix / replace the bad network IP that is causing the issues.

     Working with Alvir to talk through some of the other items.

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